Email support
support@nexbree.comResponse within 24h
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Reach out directly — we typically respond within 24 hours.
Response within 24h
Profile → Get Help
Logged-in users only
Priority SLA
Email us with your account email, a description of your issue, and any screenshots or details. We'll respond with a ticket number within 24 hours.
The email link pre-fills a template. If nothing opens, please make sure a default mail app is configured on your device.
Critical
4 hours
Service down, data loss
High
12 hours
Major feature broken
Medium
24 hours
Non-critical bugs
Low
48 hours
Questions, suggestions
If your issue remains unresolved through regular support, you may escalate to our Grievance Officer as per the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Grievance officer
[Name], Nexbree
Address
[Your Registered Address]
Hours
Mon – Fri, 10 AM – 6 PM IST
How it works: Email grievance@nexbree.com with your account email and issue description. You'll receive acknowledgment within 48 hours with a reference number. Resolution within 15 days (up to 30 for complex matters). If unsatisfied, escalate to the appropriate regulatory authority or consumer forum.